Airtel — Complaint regarding tardy service, in connection with Mobile No. [protected]

Address:

Dharwad, Karnataka

The above mobile number was purchased by my son Yashodharma Bhat Parthaje who is currently an NRI, who keeps visiting India quite frequently. A formal request was made to keep the number under Safe Custody on October 22, 2014, with Service Request number[protected]. All the dues were paid at the time of this request, and the matter was personally discussed by me at the, then newly started Airtel Office at Vidyanagar, Hubli. The name of the official who handled the case is Sri Virupaksha. Telephonic contact was made with a higher officer, Ms. Padma. However, though the service request was made as early as October 22, 2014, with all dues cleared, placing the mobile number in Safe Custody was not implemented until Dec 25, 2014. When the customer (my son) arrived to use the telephone on May 02, 2015, the mobile was activated, but within a day, the “outgoing-call” facility was suspended; and the mobile started receiving messages from Airtel to the effect that the dues to the tune of Rs. 830/- is pending. When Customer care was contacted, we were told about the “dues pending”. The Customer Care also informed us that some Manager of Airtel would contact and interact with us to “explain the matter” ; but this has not taken place at all ! We feel that this approach of the Airtel Management towards customers, is irresponsible and callous, to say the least. The attitude of shifting the blame and penalize the customer for an error caused by its own inefficiency is not acceptable at all. Therefore, I request you address this grievance in manner that is judicious ( that does not penalize the customer for the error and inefficiency of the Service Provider). Failing which we have no alternative but to escalate this complaint to appropriate authorities. Complaint filed by Smt. Veena S. Bhat, Mobile No: [protected] (On behalf of the customer Yashodharma Bhat Parthaje)