Airtel — Complaint regarding wrong bill plan of broadband relationship# [protected]

Address:

New Delhi, Delhi, 110085

This is in reference to bill plan of my broadband relatioship no: [protected]. In this regards, I wish to inform you that the bill plan which is activated on my number is not as per my customer enrollment form. Please note that I got this connection installed in the m/o Oct’15 and your sales representative Mr Radhey Shyam told me about the bill plan as under: For the very first bill :- Monthly rental 1199/- plus ST and benefits: 15GB download at a speed of 4MBPS and 1000 Local/STD calls. From next bill onwards:- Monthly rental 799/- plus ST and benefits: 15GB download at a speed of 4MBPS and 1000 Local/STD calls.(Monthly rent reduced since I was a MTNL customer as confirmed by your SR) First bill, I already paid last month and now I am in receipt of 2nd bill which is not as per bill plan mentioned above. When I contacted your SR he got my plan changed this month 2-3 times but not as per the plan mentioned above. Now when I try to contact him, he is not taking my calls and is very rude in his behaviour. I have everything in writing in this regard and the above mentioned bill plan was also written on copy of customer enrollment form bearing number: 4105649 and signature of your SR Mr Radhey shyam. I have the customer copy of that customer enrollment form. Now I am feeling like I am being cheated by Airtel as your SR Radhey shyam was representing Airtel and I got my previous connection disconnect on his advice. I request Airtel team once again to do necessary changes (as mentioned above and in my CE Form) in my bill plan and confirm me through e-mail. Also, If Airtel cannot fulfil the commitment made to me I’ll get your connection disconnected and you will have to bear the re-connection charges charged by MTNL failing which I’ll sue Airtel in court of Law for such false promises. Contact detail for your sales representative Mr Radhey shyam: [protected], [protected] I have sent this email many times to your customer care at "[protected]@in.airtel.com" and to your nodal officer at "nodalofficer.[protected]@in.airtel.com" but no response is received till date. Please disconnect the mentioned connection immediately if you can not provide what you promised. Regards, Girish Goel Relationship No: [protected]