Airtel — Complaint status update [id: 1174017]

Website:

www airtel ghana com

Dear consumer complaints dept.

Thank you for your prompt reply on the 12-Nov regarding my complaint with Airtel, Ghana.
The problem has not been attended to by the company representatives in Ghana.
I have written to them several times on behalf of Mr Randy Otchere from Bechem Ghana with phone no[protected] and Airtel Complaint ID: 1174017
We waited for a few days before topping up the phone data but neither I, nor Mr Otchere have had any response or acknowledgement regarding this issue.

This is unacceptable, so we are asking you to please track this complaint and rectify this problem from India. This would be so much appreciated.
This morning unwanted messages from Airtel have once again continued.
Please refer to my email to Ghana which explains the problem fully.
Thanking you on behalf of Randy Otchere and myself

Gina Anne

To customercare.[protected]@gh.airtel.com (Sent 11-November)
Subject-Unwanted subscription complaint

Dear Airtel customer service
Asking for your quick attention to this annoying and expensive problem with your company.
I don't know who is at fault here, but this subscription is coming from Airtel
to phone[protected] Randy Otchere...and even though there is an option to unsubscribe, it will not allow it.
My friend Randy Otchere has never subscribed to this service.
These are so called inspirational messages that have eaten up all the data I sent. They have been taking money from his main account balance.
This is one message forwarded to me:
"You must always be willing to let go of the life you planned, so that you can open to the life you were meant to live.
Thank you for subscribing to the Inspirational service. To unsubscribe, Text STOP TO 1733" ( this will not be permitted when attempted)

My friend Randy Otchere in Bechem Ghana has tried to get it rectified numerous times but to no avail by phone and in person.
I am asking you to kindly revise and rectify this immediately or we will use another provider for him.

Thanking you and hoping to hear from you asap
Gina Anne

From: https://www.consumercomplaints.in
To: [protected]@yahoo.com.au
Sent: Thursday, 12 November 2015, 19:43
Subject: Airtel Complaint Status Update [ID: 1174017]

Hello,

Your complaint has been forwarded to Airtel customer service. You should receive a reply from the company representatives within several days.

Please login to your account to view and update the status of your complaint.

To view your complaint on https://www.consumercomplaints.in click here:
https://www.consumercomplaints.inairtel-unwanted-subscription-cannot-be-unsubscribed-c1174017?frommail=true

We sincerely hope your issue will be resolved as soon as possible!

Kind regards,
https://www.consumercomplaints.in Team

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