[Resolved]  Airtel — Connection conversion- postpaid to prepaid

Address:

Bangalore, Karnataka

I wanted to change my post-paid connection into a pre-paid one.. I went to the airtel store at Orion Mall, Bangalore on 11th March and completed all the necessary paper work and I was told it shall be done in 2-3 business days. On 12th March I got a call from the store informing me that the server is down so my papers have not been processed. I called them on 13th March to find out the status and I was told that the paper has been processed from their end on 13th itself. I waited for 24 hours after talking to them and still no change. So I went to the store on 14th. Again after making me sit there for 10 minutes I was informed that they have done it from their end and it is now out of their hand and it will take 2-3 business days from 14th. This is really annoying and frustrating considering the fact that I can only use my phone for any outgoing calls and texts until I touch a cap of Rs. 50 during this transition period. Deeply disappointed with the service in general. On 15th March I posted this experience of mine on the airtel facebook page- within minutes I was offered a verbal apology and requested that I provide my email number by facebook message which I did. After which I was assured that someone would get in touch with me. I waited for almost 24 hours but no one offered any kind of assistance. I again messaged on the airtel page and then got a call from some one from the Delhi airtel circle who said all he could do was apologize - since my number is from the Karnataka circle and he cant work on it. He assured me he would try to contact the staff at the Orion mall store but I have not heard from him since Today is the 7th day since I started the transition process and nothing has gone beyond the "paper work". Also every time I spoke to the airtel representative the only thing he tells me is that it has been processed from their end. Is that the kind of customer service you provide...are you only concerned with getting the paper out from "your end" as you call it. A customer repeatedly calling/visiting the store on a daily basis requesting you to make the transition happen asap clearly means they need the transition to happen and be over at the earliest so that they can use their phone as they desire and being restricted to a cap of Rs. 50 for more than 3 days is making things very inconvenient and difficult. Even after expressing this urgency of mine the people working at the store did not make any kind of extra effort to find out the status at the "back end" as he called it. Having to deal with this kind of service is very frustrating.