Airtel — connection in rajarhat

Address:

Kolkata, West Bengal, 700157

Since the new trai regulation, im not able to view any paid channels in my set top box even though i have sufficient balance in my account and also i changed my package on 31st january. Airtel is deducting by balance everyday but not providing me the channels. Whenever im calling them to complain, they are refusing to help and saying there services are temporarily down. Please help!