[Resolved] Airtel — Conversion from post paid to pre paid

Sriram Baskaran

from Ilkal, Karnataka

Address:

560064

I have requested for conversion for Postpaid connection to Prepaid ([protected]) on 13th June 2016 with airtel office in sahakar nagar. Erish M attended us. He said within 24 hr yours connection will be disconnected and you use new SIM ( he gave ) . service got disconnected same day in the night, the new SIM was not activated till 15th June Noon. We went again to this airtel office in sahakar nagar, they gave new SIM stating the old SIM ( 13th June SIM ) is not working, Again we waited for 2 days . Again we went to Airtel office on 18th, I heard the mail was sent for activation but it got delayed. again gave another SIM to be used. Now i am raising this complaint on 19th June, till now it is not activated. I am not able to understand, why this simple job is taking time and 1 full week nothing happen. Poor Service and Customer Service

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Aug 11, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2016

Airtel Customer Care's response Dear Mr. Baskaran,

This is with reference to your post dated 19 June 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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