[Resolved] Airtel — Conversion of postpaid to prepaid

Shekar Sriranga M

Address:	Ranga Reddy, Andhra Pradesh, 500019
Website:	www.airtel.in

I am an airtel post customer since 7 years. I am not liking the service (call drops, internet problem) in recent times so I decided to switch to prepaid and use some other network as primary number. I went to Airtel Store (2 weeks ago), Lingampally for conversion, they said they have some service related issue so asked me come after two days, I went after two days and four days as well the same answer from them. So again I visited Airtel Store, Gachibowli today, they asked me to get the token when I initially asked for the postpaid to prepaid conversion. I got the token and I waited for 45 then I got my chance and explained the executive the same, he replied me the same answer, we have problem in postpaid to prepaid conversion. He is giving rude answer when I asked why did you asked me to get the token when I asked initially.

I really upset with the network service as well as customer relationship airtel store's maintaining. Please convert my postpaid number to prepaid number asap

Was this information helpful?

No (0)

Yes (0)

Jan 15, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 7 December 2016

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

May 16, 2017

Updated by Shekar Sriranga M Thanks for your support