[Resolved] Airtel — Convert from postpaid to prepaid unable to recharge

Vijay Potluri

from Mumbai, Maharashtra

Address:	Bangalore, Karnataka, 560064
Website:	airtel.in

I have converted my airtel number ([protected]) from postpaid to prepaida week ago. When i try to recharge error msg appears 'please enter a valid airtel number'.

I can receive calls but not able to make any outgoing calls because of insufficient balance. I tried to log a complaint at airtel site, but after filling the details i cannot even click the submit button. I have been using the same number as postpaid for years. This is a very poor service from such a reputed brand.

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May 10, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Feb 16, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 14 February 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd

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Feb 23, 2017

Updated by Vijay Potluri The complaint remains unresolved. please see the image