[Resolved] Airtel — could not able to recharge after postpaid to prepaid conversion

SumitSinha

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560087

Hi,

I’m sumit kumar sinha
[protected] prepaid airtel.

I converted this number from post-paid to prepaid and from that time, i could not able to recharge my number with any plan or top-up.

I tried to recharge with my airtel app, many time i did recharge but it get failed always.

I have enough balance in my airtel account.

Please fix this issue. Its been more then a month.

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Oct 2, 2017

Complaint marked as Resolved

no. Its not so resolved. You gave me some steps which i already did and then only i made this complaint. I did tried to recharge as the way you mentioned. Below is the error message. Payment cancelled successfully. Airtel Payments Bank a/c update-transaction requested on 02-10-17 has failed. Temporary block of Rs. 20 has been released. I also tried with airtel app, and that too got failed.. No matter how i tried.. Always getting failed. ... Dear Sumit Sinha, Greetings from Airtel! This is in reference to your email regarding unable to do online recharge for your airtel mobile number 9884504442. We regret the inconvenience caused to you in this regard. We were unable to reach you on your mobile number 9884504442. We have mentioned below the procedure of online recharge for your reference. Please note that: 1. Log on to www.airtel.in. 2. Enter the mobile number which is to be recharged. 3. Customer can select the category of recharges and recharge amount as per website. 4. Select the payment mode (net banking, debit & credit card only). 5. You will be redirected to Payment Gateway Screen. 6. Enter Net Banking/Credit/Debit Card Details and submit. We request you to check the same, if you are facing the same issue, please revert us with the screenshot of error message for further assistance. Thanks for reaching out to us. Delighted to assist you! Best Regards, Denesh Kumar

Airtel customer support has been notified about the posted complaint.

Oct 02, 2017

Updated by SumitSinha Hi,
i have attached image as well.

I don't know why such issue with such a reputed company.
I am facing this issue since last 2 months and no resolution yet . i have tried reaching 121 or via email.
no solution yet.

if you can not resolve it, please let me know so that i can switch to other provider.