[Resolved] Airtel — Customer care 121

MITHUN DAGADAPPULA

from Gudivada, Andhra Pradesh

Address:

Krishna, Andhra Pradesh, 520008

Airtel customer care is not functioning properly. If I need to connect customer care 121. Its saying welcome to Airtel customer care dial 1 for mobility. If I Press 1 its connects successful. But there is no option for connecting customer care. If I press 9 its not valid. There are many ads recharge for 50 rupees you get 1 GB data.
But there is no option to speak with customer care. Only system will speak.
No customer care for Airtel. Its very nuisance to speak with customer care. If need data pack there is no option for activation. Every time need to call customer care. I request to Ban Airtel customer care. 121 its fancy number to Airtel 121 . its not 121 its hell to 1 . no body connect if dial 121 only system will respond. Its saying all options press 1 press 5 press 0 after it connects 129 store there also no customer care will connect press 1, 4, 6, after its gets to main menu after call gets disconnect. What a service really hands off for such service.
Really Airtel made a customer as joker and playing games all times with 121.
Its not 121 its hell to 1.

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Oct 11, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Sep 10, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 9 September 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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