Airtel — Customer care behaviour

Address:

Dehradun, Uttarakhand, 248001

I was totally shocked to see the behaviour of the customer care executive. There was sudden cut of Rs.250 from my balance when i called to ask the reason they said its because i exceeded my data limit. After getting my phone recharged again i lost Rs.16. I called to ask the reason the executive spoke to me in a totally undesirable and rude manner. She said how many times will you call for the same problem. I said i had certain doubts that is why i called again and why are you talking in a rude manner. In response she said your doubts will never get over and i will talk like this only. I asked to transfer the call to a senior she denied and said i wont. On saying that i would forward a complaint she said that do whatever i dont care. I am totally shocked as this is not expected from a name as big as airtel. Akshay raj