Airtel — customer care cheating customer [protected]

Address:

Bangalore, Karnataka

Dear consumer forum,

I would like to bring into your notice that the airtel customer care is cheating the customer by giving fake promises.

I had a request for waiver of certain fee that was included on 6th of november 2017.

Airtel representative informed it would take 2-3 days for approval of the waiver, though i informed it would skip my billing cycle and could cause late payment again for next cycle.

But representative assured my request will be processed by then.

However, when i called on 9th november 2017, the representative denied of waiver and on asking for his supervisor, i was denied of both waiver and "call request" that i had on 6th november.

Supervisor named bhagyashree arrogantly and adamantly told there was no call request registered from my end on 6th november.

This is absolutely cheating by airtel and it's careless customer care team.

Request concerned management team to take necessary action on them.