Airtel — customer harassment for address verification

Address:

122011

Dear service provider

I wish to make you aware of the horific experience i have gone through for purchasing a new wifi hotspot under 6 month advance rental scheme recently

I have learned today that the same has been suspended for 'address not verified'

Call made to [protected] at 6.50 pm today was of no use since they refused to take any request on phone. As informed by them my address has not been verified and i need to visit the nearest airtel store

My query is simple - shouldn't airtel staff visit my home to verify address? How will my visit to airtel store help in address verification?

I had recieved a call for address verification wherein i responded to all queries except one when the lady asked me to give details of the landlady as i am on rent which i refused. She then threatened me saying do you want the connection activated or not. I said 'your choice' but as a tenant i will not share any personal information of the landlady. And, my gosh the powerful lady has actually put the connection under suspension??

Isn't this amazing - the sheer power that now you go and visit the airtel store and beg them for reverification. This actually is audacious. Why cann't some one pay me a visit to verify that i am actually residing at the stated address

I have other airtel connections with the same address and all of them are clubbed in my airtel account. It is good to be process oriented but you can not become a slave to a rigid process

Now how do i take forward...

I am not visiting the store and go abegging - keep my 6 months rental as a gift for airtel csr if you wish

Would look forward to knowing airtel management view - the connection be damned

Regards

Col ashok chauhan (Retd)
[protected]