[Resolved] Airtel — Customer support is pathetic. I am feeling cheated | |||
I had raised a request to shift my Airtel broadband connection to my new location in Noida. It has been almost 16 days since I raised the request. Guys came to my new accomodation, and informed me that there is a problem in my new flat, and they can not install new connection. I checked with my building management team, they informed me that there is no problem to install new connections. I called Airtel customer care team several time, informe them there is no problem in my flat, informed them that new connections are getting installed in my nigherberhood, but didnot get any call from their shifting team. followed up, mailed them, but no results. Totally fed-up with the service. Was this information helpful? | |||
Aug 12, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support May 11, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 10 May 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support May 12, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 10 May 2016. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at airtel.[protected]@airtel.com Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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