Airtel — Customer waiting for refund of his deposit on rejection of broadband application | |||
Applied for Airtel broadband connection on 17th of March and it had got cancelled on 27/03/14. The representative told that they would immediately refund the deposit if the application gets rejected due to unavailability. I called the customer care and got to know that the refund process would take 20 days. I was supposed to get the refund within 20 days i.e. by 20/04/14, which I haven't received yet!. After my frequent discussions with the customer care, me and my alternate number received around 10 calls asking if we were interested in a broadband connection and the area in which we live in. Every executive who called in, tells that he will check the feasibility and get back to us!!! And we have never received back a call with the feasibility status!!. Its been around 2 months and still we have not yet got back our refund which was supposed to reach us in 20 days!! This is really frustrating and annoying. Was this information helpful? | |||
Airtel customer support has been notified about the posted complaint. | |||
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This is with reference to your post dated 22 May 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
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