[Resolved] Airtel — Customers care fault | |||
From past 4 days am call calling cc team to deactivate my auto renewal but they didn't deactivate that plan then i call on 1294 so the automated call tells me that on your number no auto renewal pack service is active but as of now that plan get active nd money get debited from my main balance then i call cc team so mr rahul tele caller told me that money will not be refund then i ask him who is responsible for this so ge reply no one ? When i am intimating him about my plan before 4 days so why this happened nd i call cc team 4 times for the same Was this information helpful? | |||
Sep 14, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Apr 04, 2016 Airtel Customer Care's response Dear Mr. Ahmed, This is with reference to your post dated 4 April 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Apr 09, 2016 Airtel Customer Care's response Dear Mr. Ahmed, This is with reference to your post dated 4 April 2016. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at airtel.[protected]@airtel.com Regards, Anil Sachdeva airtel presence (airtel Customer, service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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