[Resolved] Airtel — Data Card Not activated, even after 4 days of purchase | |||
Sir/Madam, I had purchased a 4G wifi Dongle worth 2.3k with plan of Rs.1299 with 12 GB limit on 4-June-2015. It was told to me that the connection will be activated within 4 hours from purchase. But the connection is still not activated as I write this, its been 4 days now since my Purchase. The follow up with airtel customer care is pointless as they say we dont have your information yet and the local office of Airtel points to a faulty system which is why my data is not uploaded. 4 days of system not working! that's a lot of downtime. Please take this a complaint against Airtel for not adhering to their time of activation and no follow up after the customer has purchased their product. Not very pleased, Basanth Was this information helpful? | |||
Oct 26, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jun 09, 2015 Airtel Customer Care's response Dear Mr. Kumar, This is with reference to your post dated 08 June 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@in.airtel.com Regards Rakesh Kumar airtelpresence (airtel customer service team) bharti airtel ltd airtel.[protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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This is with reference to your post dated 08 June 2015.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com
Regards
Rakesh Kumar
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd