[Resolved] Airtel — Data cheating by airtel | |||||
Dsl # : [protected]_tn We have been using 90gb plan- working well for a year. I made a call to Airtel to know more information to upgrade for higher data plan - after discussing I decided not to go with the plan as 90gb plan is working fine. But in this month, after talking to airtel customer care, my 90gb plan got exhausted in 15 days - when the surfing activities remain same - I bought smart byte of 5gb - it got exhausted in 1 day - I bought 15gb smart bytes on March 25 and went out of city - When I came back on March 27 all my 15gb has gone. March 28 I bought 25gb- and since I doubted something is wrong - I switiched off my modem/router. When I switched on the modem after 3 hours I noticed that 1.5 gb is gone though my modem/router had been off for 3 hours. I am puzzled and angered by the theft of my data by airtel and that too in this rate. I want someone in Airtel to address this IMMEDIATELY. Was this information helpful? | |||||
May 5, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Mar 29, 2017 Airtel Customer Care's response Dear Abdul, This is with reference to your post, dated 28 March 2017. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Karishma Chauhan airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Apr 02, 2017 Airtel Customer Care's response Dear Abdul, This is with reference to your post dated 29 March 2017. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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