[Resolved] Airtel — Data connection problem

jamkarthy03

from Chidambaram, Tamil Nadu

Address:	621216
Website:	Airtel

Dear sir/mam
In my mobile last week saturday morn 10 am onwards data connection is not working even i reset the settings, reset the phone and about this complained 4 times to your customer support but till date i didn't get any feedback. Yesterday i went to customer support centre and inform about this they checked my sim n various handset but its not working in any other handsets. I had 5.4gb data balance and 4 days it is not working. Sry to say this your customer service is very worst bcs i'm facing 5th time problem in your service nobody is taking responsibility. I called your customer care so many times your people disconnect the call and never call back too. Due to this i got huge loss and very much mind depressed. If you cant do anything plz tel me. I wil go to court and look it ther i hav all the evidence for your worst support.

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Aug 13, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

May 10, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 10 May 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

May 12, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 10 May 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd