[Resolved]  Airtel — Data consumption seems incorrect.

Address:	New Delhi, Delhi, 110085
Website:	Airtel

Hi,

This is reference to my internet usage issue I’ve encountered with Airtel post-paid 4G connection.

I’m not at all satisfied with the services I’m receiving from yourself. I think Airtel is trying to fool people here to get some more into their pockets. By 23rd January 2016, 22:57 hrs when I checked my data consumption for current month – I had used 615.48mb of 1024.0mb data allowance. Almost 1 day after Monday morning I was notified I’ve consumed 100% of my data allowance for the month and when I checked the usage – it said I’ve used 1021.57MB of 1024.0MB. So basically this means I’ve used almost 400MB of data allowance in just ONE day where in the past 16 days I’ve used close to 600MB of data.

Using 400MB in just ONE day sounds impossible to what my usage is. It was a Sunday and I had spent almost all day staying at home where I’m connected to my house Wifi 24/7. There’s definitely something dodgy on the Airtel side in terms of calculating the internet usage. I need detailed explanation how this was calculated – How Airtel has calculated my 400MB usage for in just one day.

I called customer services to enquire about this and got no help as they can’t suggest anything before the bill is generated – This is utter non-sense. The advisor asked me to buy smart-bite to add more internet allowance until I get my bill generated. Now I’ve left with two choices – either be without the internet until the next billing cycle(12days) or pay for the extra allowance as Airtel cannot provide me a justification to where 400MB of internet allowance was consumed in a day.

Now I’m forced to buy the internet allowance and Airtel cannot provide me any justification. Is Airtel trying to false charge people and put them in situation where they’re forced to spend more money for continued service as Airtel is helpless because they can’t check their records for another 12days.

Whenever there's an issue, the only response we get from customer service is "please write us an email to [protected]@in.airtel.com". Why there's even a customer service if they can't answer any questions and will direct me to send you an email.

I would need an explanation on this or I will have to choose to move my mobile and Landline/broadband connection to some other provider.

I would expect a response on this ASAP