[Resolved] Airtel — Data credited into some other account

kutkutslg

from Ingraj Bazar, West Bengal

Address:

732142

Respected sir / madam,

I have a airtel mobile connection of west bengal circle no. Is [protected], registered with gourav das. I have rechared with rs. 260.00 on 21st of january 2017, this consists of rs. 260.00 talktime and 1 gb of 3g/4g data.

My complain is that previously i have rechared with the same amount and my data and talktime got credited into the main account, but when i have rechared on 21st of january 2017 the data got credited into some other account and i will not be able to use the data share benefit and night cash back, the company have not mentioned anything about it when i have checked the offer details, that they have changed the policy and i have been cheated by airtel.

Thanking you
Gourav Das.

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May 28, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jan 21, 2017

Airtel Customer Care's response Dear Mr. Das,

This is with reference to your post dated 21 January 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Jan 23, 2017

Updated by kutkutslg RESPECTED SIR / MADAM,

THE ISSUE IS RESOLVED BY AIRTEL

THANKING YOU
GOURAV DAS