Airtel — Data issue

eagleprabha

from Nattam, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600042
Website:	Airtel prepaid

I recharged my mobile for rs 349 pack on jun 11 th. This pack contains unltd local &std calls.1 gb /day for 28 days but last one week i didn't get data. If i check my data balance, it shows"you do not have a data pack on this account". Please look into this and resolve asap. I hurted a lot because of this issue from airtel. Even though lot of network came the less price plan, we still in airtel so kindly understand this.

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Comments

usha ramachandran

from Mumbai, Maharashtra

My cell number [protected]. I am being harrassed by one source called "VK-Quikrr" by sending me unwanted/unncessary calls and sms messages regarding some purchase or payment to be made since last 3 days. On the first day we could talk to them and requested them to discontinue this practice. But then they hid the phone number . Please try to block this party from contacting me and help us from gretting harassed. I seek your cooperation. Please confirm either to my cell number or on my e-mail i.d. [protected]@yahoo.com.

Airtel Customer Care's response, Jul 2, 2017

Verified Support

Dear Usha,

This is with reference to your post, dated 27 June 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtelpresence@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Airtel Customer Care's response, Jul 6, 2017

Verified Support

Dear Customer,

This is with reference to your post dated 27 June 2017 .

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd