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[Resolved]  Airtel — Data Offer Not Activated as Promised

I took a airtel data sim ([protected]) on 24th Jan'17.

I was informed that I will get a double data benefit for 10GB data plan with 999 rental. I should get 20GB after activating the offer. But even after activating it on 25th of January'17, I was not provided the offer yet. I called customer care repeatedly but they were not able to resolve the issue. Also raised a complaint (OT[protected] to airtel but didn't receive any reply yet.

The airtel executive who had given me the connection is also not responding.
Please look into it. Otherwise I have to discontinue it.

Please check the screenshots for reference.

Data Offer Not Activated as Promised
Data Offer Not Activated as Promised
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Complaint marked as Resolved Mar 5, 2017

Complaint Status


[Jan 27, 2017] Airtel customer support has been notified about the posted complaint.
Verified Support
Airtel Customer Care's response Feb 01, 2017
Dear Customer,

This is with reference to your post dated 27 January 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

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