[Resolved] Airtel — Data Pack Activation

Harsha27

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

My Airtel number is [protected]. I got message on 27th Oct, 2016 that I have used 90% of the data and to get additional data visit www.airtel.in/preonpost and I visited the site and recharge with Rs. 295 data pack which was valid for 28 days. But today i.e., on 7th Nov, 2016 I got message that I have consumed whole data. So the pack which I recharged was not credited to my number. I called customer care but your personnel told there is no such recharge done on my number but I have the receipt. Kindly resolve the matter asap as I need data pack asap.

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Jan 2, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Nov 07, 2016

Updated by Harsha27 My Airtel number is [protected]. I got message on 27th Oct, 2016 that I have used 90% of the data and to get additional data visit www.airtel.in/preonpost and I visited the site and recharge with Rs. 295 data pack which was valid for 28 days. But today i.e., on 7th Nov, 2016 I got message that I have consumed whole data. So the pack which I recharged was not credited to my number. I called customer care but your personnel told there is no such recharge done on my number but I have the receipt. Kindly resolve the matter asap as I need data pack asap.

Verified Support

Nov 09, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 7 November 2016

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Verified Support

Nov 30, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 7 November 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd