[Resolved]  Airtel — Data package

Address:

Mumbai City, Maharashtra

We have a Airtel number for many year which is prepaid

Recently on 29 Feb 16 I got a separate internet package for INR 180 valid for 28 days for my mother. However the internet was discounted within 20 days and moreover there was a deducted of INR 261 from the normal/main phone balance. We has put a complain at their office located in Andheri west - Four Bungalows and were assured this will not again .

On 25 March 2016, We refilled the normal phone and also paid INR 180 separately again valid for 28 days for the internet package . But again on 12 April the internet was discounted and there was deduction of INR 300 from the normal phone prepaid balance .

On complaining to Airtel staff, they were laughing and saying you don’t understand that you have finished your data package . I had send a written email complain to Airtel and today received a reply saying that my free data usage had exceed, hence they deducted the amount from our normal /main phone balance

What is their free benefits provided by the package, Zero usage ???? . We does not download, only make few calls on Viber, Whats app message and skype, And who gave Airtel the right to deduct from the main/normal phone balance, did we give them any instruction as such ??? Clearly Airtel is not giving complete information about the data package to customers and using such excuses to extract money from naive data package users who are not aware of the internet system package .

This is nothing but a scandal by Airtel to make money . We want our refund of both deduction ( INR 216 + INR 300 ) which was done without prior intimation or our approval .