[Resolved] Airtel — Data recharge pack details not given properly

M.revatji

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600064
Website:	My airtel app

I am recharging airtel prepaid through my airtel app. For many data packs, it is clearly given that the carry forward benefit is not available, but for recharge of rs.102/- for 400 MB data valid for 28 days, nothing is mentioned ; but on recharge balance data of 1700 MB has not been carried forward, kindly look into it and credit the balance data of 1700 MB, being the leading, transparent and best service provider, I hope you will not penalize me for your mistake- not providing the details, otherwise one of your loyal customers having five prepaid and one fixed line connections will be constrained to go to consumer forum.expecting your favourable reply.

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Jul 31, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 20 June 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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