[Resolved]  Airtel — Data suspension

Address:	Bangalore, Karnataka, 560035
Website:	www.airtel.in

I had opted for a higher plan (Rs. 649) with more bundled 4g data from Rs. 499 plan on my Airtel mobile No. [protected] on 02/07/2017. However, even though my account shows availability of more than 20 gb of 4g data, Airtel has suspended my data, as soon as I opted for the new plan.

On repeated enquiries, no concrete reason was given. I had warned that I am travelling on work and I'd lose business without data. There was some excuse made saying that my base plan is not compatible with the additional benefit of 10 gb that was provided, and that's why my data might be suspended. A promise was made that a request has been taken down and mu issue would be resolved within 4 hours. I have been calling Airtel almost every day since the last one week, though today I was made aware that they had not even bothered to raise a complaint on my account. It was only today when I insisted that I be taken on record that I may pursue legal action (without prejudice) that a request (ref. No.[protected] has finally been raised in the system.

Meanwhile I am being charged for a higher plan while Airtel is providing NIL service. Airtel is cheating me and stealing from me.

And not only that, as Airtel has failed in its obligation to provide the service I am paying for, it has affected my work and has caused me emotional distress. The customer care is apathetic and non-responsive. Despite numerous complaints by me, Airtel did not take my compliant into account till I stated my intention of legal action.

Considering the aforesaid, I expect Airtel to resolve my issue ASAP, and also redressal for the trauma and loss already caused to me.

Bandana