Airtel — de activation of my number, no prior notice, no receipt for payment, double standards of service

Address:

560040

I have to go a bit in past to explain the issue..
I opted for 3 months safe custody for my number with airtel for 150 rs with an addition of rs 50 for any additional month on 26 july 2017. I requested for deactivation of my safe custody on 19 th november through email which was well bbeyond 90 days.. Airtel never bothered to contact me for extention on anything.. They did not even disconnect my number and my mobile was back in service within 24 hours.

So now since i had to travel abroad again i requested my number to be on safe custody with the same terms and above on january 10. They asked me to pay a due amount of 84 rs the same moment for the same which i duly paid... On april 20 i get a message from airtel stating that my safe custody has been de activated and i can continue to enjoy my services.. (Attached is the screenshot of the email). When i returned to india to my disbelief airtel permanant disconnected my number without any notice. The last email i received from airtel was the one attached where is dosent mention anything about disconnection infact it says i can continue to enjoy the services.. I go to store they say pay 300 and it will be active in 3 days.. But when i ask for an explanation they say email or contact customer care.. Customer care says email or visit store.. The only reply i get from the email is that we are looking into the matter... I wonder why airtel had double standards for the two times where i activated safe custody.. Causing immense mental agony as i can't do anything in the brief period i am in india.. As all my banking transactions are affected.. And it is a big hassle. And yes one more thing.. I went to pay my 114 rs due at airtel store vijayanagar bangalore they said i will get a receipt via email.. Which i never got... And after a day customer care tells me that amount is still due and has to be paid. Kindly assist me in this matter.. Thanks a lot!!..

Anirudh iyengar -
Vijayanagar
Bangalore