[Resolved]  Airtel — 'deactivated outgoing calls' & 'recharge amount not credited to me'.. infinite delay in solving my problem

Address:

Bangalore, Karnataka, 560016

I had applied for 'state transfer' (Tamilnadu to karnataka) & 'postpaid to prepaid conversion' of my airtel sim. For the same they took almost a month. (I had been told that the sim that was handed over to me previously was not compatible and hence was replaced with a new sim. This was done twice in almost 10 days interval. After all this, my details got verified and now, according to them the status shows that my number is activated for prepaid and the state transfer was successful which i certainly doubt)

But when i tried to recharge my number, i didn't get a single pie credited to my prepaid account. Every time, upon successful recharge, i got a message that the bill payment is processed successfully and will be credited to your "postpaid account" within 2 days. I had done 2 recharges worth 80 rupees and the same message came for both. But while checking the balance, it showed 0.00 rupees. I wondered how the money is getting credited to my postpaid account when it has already been converted to prepaid..

When i went to the service center, they told me that the recharge might have failed for which i have not been credited this amount. But for this, i didn't even get my money back (It's been already 11 days till today). So, i made a recharge for the 3rd time and this time i got it done by them which showed that the recharge was successful. But when i tried to make calls it said that the outgoing calls facility has been temporarily barred for my number. For this problem, they couldn't provide any solution, rather held me up saying there is some issue in the back end which they can't resolve and they need to raise a complaint for the same. I kept on going to the service center almost everyday and asked them about the status of the complaint but to no avail, since they had not raised it at all.


Finally, when i informed their manager, he told me that this kind of issue arises and they need to change few things manually, and assured me that in the next 3 hours it'll be fixed. But no.. The same problem remained and when i went to the service center again, they gave the same explanations (Manager is absent/ we have raised a complaint/ he has sent a mail, haven't got a reply/ wait for another day and so on...) it's been more than 10 days that i am unable to make calls or message anyone.. And still they pretend to process my request and get it fixed...


I have run almost 10 times to the service center and my problems are still unresolved with infinite postponement.. Neither they are activating my number for outgoing calls & messages nor are they refunding my money back

I condemn airtel for being so callous and inefficient and ask the higher authorities to intervene in this matter and resolve the issues as soon as possible.