[Resolved]  Airtel — Deactivation not happening and generating bills on switched off account

Address:	560037
Website:	www.airtel.com

Hi,

My self Suresh eedara, I was used Airtel landline[protected] June 2016 to March 2017.

I paid every month bill on or before date, In the month of march 2017 I requested to Airtel customer care executives deactivate my account but they convinced me to put my account on safe custodian mode it will cost 200 monthly and the executive told me It will active only as per my request when ever i want.
After one month( April 2017) I got one message stating your safe custodian mode deactivate then immediately I called to the customer care executives, they told the message you received due to technical error still your account in safe custodian mode.

Again I called to the customer care executives on June 4th requesting to shift my connection from old address to new address
.From that day on words the executives wasted my time like hell and almost I spoke with 25 executives from June 4th to June 10th each executive saying different different answers in between surprisingly my bill got generated for the month of June, again I called and asked them how the bill get generated safe custodian mode account they don't have any answer and they kept my call hold almost 40 - 60 Min each time I lost two valuable working days because of the executives irresponsible and irrespective answers.

I requested them to deactivate my account but they haven't raise any of complaints and comments about my account why I want to deactivate.

They are activate services in customer accounts with out customer confirmation but they don't care when customer raise any request.

As I agreed safe custodian mode activate on my account I can pay that amount (200 each month) from March to May and I requested them to deactivate my account in the month of June but they didn't do It so I am not responsible for the month of June.

3 months safe custodian mode charges 600 rupees,
My advance at Airtel people 500 rupees so I owe only 100 rupees to Airtel people on my account.

But I have faced hell kind of new sense and Airtel people wasted my valuable time from last one month.

Please help me and take me out from this Airtel.