[Resolved]  Airtel — deactivation of mobile no after converting from postpaid to prepaid

Address:Bangalore, Karnataka, 400001
Website:Airtel

Sir,
I had converted my airtel number [protected] from postpaid to prepaid in visakhapatnam. I had submitted my documents in airtel store located in sriharipuram, visakhapatnam on 05 jul 17 after requesting them that i am permanently leaving visakhapatnam and going to mumbai on 10 jul 17... They promised me that the process will be converted in 48 hrs but still even after 15 days after frequent visit in airtel store of mumbai located in fort region and tele conference with visakhapatnam airtel store no action was taken yet and both the executives of the stores are telling that they are helpless.
It is requested that my grievance may be considered and necessary action may be taken as this is a important number for me and i am using it for the last 4 years and this number is given as my official communication number everywhere.

Regards
Sujith s nair
[protected]
Alternate number - [protected]
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Sep 2, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Jul 20, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post, dated 19 July 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Jul 30, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 19 July 2017 .

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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