[Resolved] Airtel — Deducting money from airtel account | |
I was just trying to run Whatsapp app in my Trio mobile, and what i get is messages poping up on my screen saying
"Thank you for purchasing the iappgame. Enjoy and Have fun! [protected]@iappgame.com"
and next message saying
"Thanks for using APPS. You have been charged Rs 3.0 from your airtel mobile account. For more service, call 56789"
balance was deducted.
After talking to customer care i got half of the money refunded. but my complaint is about the money being deducted without asking that
"you are purchasing this app and it would cost this much amount would be deducted do you want to continue?"
The customer care executive said that it is always mentioned on the link where you click that how much amount will be deducted but in my case there was nothing.
I have uploaded the images so that you can see what i was trying was not any link. just opening an app.
Details:
Date 01/01/2016
Time: around 6:30-6:50
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Aug 6, 2021 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. | |
3 Comments | |
Comments
Dear Customer,
Thank you for sharing your contact details with us. We will contact you soon to resolve your concern.
Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Thank you for sharing your contact details with us. We will contact you soon to resolve your concern.
Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Dear Customer,
This is with reference to your post dated 01 January 2016.
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com
Regards,
Anil Sachdeva
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
This is with reference to your post dated 01 January 2016.
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com
Regards,
Anil Sachdeva
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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This is with reference to your post dated 1 January 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd