[Resolved]  Airtel — deducting money on the name of net usage

Address:

New Delhi, Delhi

We have 4 connections of airtel running in our home . We are facing the same problem with all numbers . When it is the time to activate our net pack automatically, the company does not activate it and starts cutting the net usage from our mobile balance . We have tried to complain about this no. of times but they say that they received such request from our mobile no. which is a pure lie . I was having more than Rs. 380 in my mobile no. [protected] which they swapped in just 1 day saying net usage . Calling again and again to the customer care one gets a different statement each time and the executives hold the line to transfer the call to their seniors but it always gets disconnected . After repeated complaints, one lady executive assured me to return back the amount within 4 hrs. and said their will bwe a confirmation msg on my mob. in the next half an hour . When there was no msg till 1 1/2 hr. i again called their customer care and they bluntly refused to give back the money .Our no. [protected] also faced the same problem on 21st june 2014, as an amount of approx. 170 was also wiped away.