Airtel — deduction from main balance due to gamepind & spuulmovies without the consent of the consumer

It is observed that an amount of rs.25/- & rs.5/- have been deducted from the main balance of mobile no [protected] due to activation of gamepind & spuulmovies without the consent of the consumer. The mobile is used by a layman who is not accustomed with the smart phone. Messages have been sent confirming the debits. The process is going on regularly. After rechargeing the consumer saw that the balance is vanishing. You are therefore requested to kindly look into the matter and refund the amount so deducted twice / thrice or much as it is very difficult to look after by a layman. Also please see that such instances do not recur in future for the benefit of the company by cutting the pocket of layman. At last you are once again requested to refund the the total amount of rs.60/- or 90/- or something above which may be verified at your end as it is not possible for a layman to verify and credit to his prepaid balance of mobile no [protected]. Thanking you.