[Resolved] Airtel — Deduction of 150 rs without consent | |||
I just chose to answer the call from airtel since they had called me atleast 5-6 times and then they started explaining their offers after which i cut the call and didn't press any button for confirmation. Without my agreement to subscribe they have deducted 150rs from my account balance in the name of hello tunes subscription. I had only answered their call but not done any confirmation. I want the amount refunded and the company fined for applying forced charges without consent. No refund even after cancellation. They should be fined for fooling people like this and harassing them customers by calling them constantly. I want the refund and the policies changed. Not a single person is available from their customer care, only machine. Please check image attached and take action. 150rs is not a small amount to go waste. Was this information helpful? | |||
Aug 15, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 03, 2017 Airtel Customer Care's response Dear Mr. Shrivastava, This is with reference to your post, dated 03 July 2017. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jul 11, 2017 Airtel Customer Care's response Dear Mr. Shrivastava, This is with reference to your post dated 01 July 2017. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, Rakesh Kumar airtel presence (airtel Customer service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
Add a Comment | |||
42%
Complaints
54499
Pending
0
Resolved
21958
View all 54499 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
Post your Comment