[Resolved]  Airtel — Deduction of balance from my prepaid mobile number [protected]

Address:

Mumbai City, Maharashtra, 40064

Airtel on 10th Dec 2015 and 8th Jan 2016 has on its own activated the super model pack on my mobile [protected] and deducted Rs 70 and Rs 99 from my balance respectively. On 10th Dec 2015 I sent the SMS immediately on 155223 and this pack was deactivated. When today again it was activated, I called on the same number 155223. The person who picked up the call, said that the service was auto renewed since I had not de activated the service by calling customer care. Since it was deactivated by sending SMS it was auto renewed. On my argument that since I had already deactivated it 1st time, there is no question of it being activated again, he just said it is a company policy. Then I asked him to pass on the call to his senior. The senior executive gave a totally different reason that I had clicked on the site to activate it. That site had popped up on its own and I had hit the back button immediately. When I told him this he said they can see it being activated from my mobile. If they have done setting that even after hitting the back button the service is activated, then I cannot do anything. After searching on net for this, I see many people have registered complaints of service packs being activated by Airtel, without their consent. I request you to look into the matter and provide me the refund of Rs 169 (70+99) at the earliest.