Airtel — deduction of main balance without reason

Address:

Darjeeling, West Bengal

Dear Sir/Madam,

1. I had the main balance of Rs 145/- in my prepaid mobile number [protected] till 10 Jul 18.

2. On 11 Jul 18, I had recd following msg from your Company without initiating any action by me to activate any kind of service :-

(1/2) Dear Customer, International Roaming rental charge is Rs99. Due to low balance in your account, Rs.69.06 have been deducted and balance amount of Rs.29.94 will be deducted in subsequent
..(2/2) recharges.

3. I am surprised to see that today my balance has become Rs1/- from Rs 145/- without choosing any chargeable service or doing any call other than free calls allowed to me as per already opted plan of mine.

4. You are requested to refund the balance of Rs144/- which has wrongly been debited from my above prepaid mobile number.

Regards
Major Kuldeep Tiwari