[Resolved] Airtel — Deduction of money from account after giving instruction to stop the internet pack

vinitaoh

from Bengaluru, Karnataka

Address:

Jaipur, Rajasthan, 302021

I have internet pack of rs 96. I called customer care yesterday to stop this service and the cso assured that the service would be stopped. Today i get a message that it has been renewed and rs 96 was deducted. He should have guided me the right procedure. I called again today but the customer care were not helpful. I would not like to continue with such service. The cso should be clear in their instruction or should have enough knowledge to guide the customer the right procedure. Kindly revert the money in my account.

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Jul 29, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 21 June 2017 .

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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Comments

sureshchand gupta

from Delhi, Delhi

I amit gupta having number [protected] complaining many time times earlier as my billing amount is deducted twice from my account through ecs from current a/c hdfc and from hdfc credit card so please check this immediately
thanking you