[Resolved] Airtel — Deductions of credit

Austin Balogun

Address:

+234

I purchase recharge card of 1000 Naira on 7th for my subscription, immediately i recharge all the money was deducted, on Friday around 11:36pm, i recharge another 1000 Naira it was also deducted, which i forward the complains to the customer care center, I was told is a machine error, which automatically deduct the credit for vedio Google which i was told the money can't be refund.
I want my recharge card or money refund back to aviod damage of image identity.
I don't mind going to any level or cost i will acquire doing that.
Thanks in anticipation
Austin E. B

Was this information helpful?

No (0)

Yes (0)

May 19, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2017

Airtel Customer Care's response Dear Austin,

This is with reference to your post, dated 17 April 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd