[Resolved] Airtel — Defected 4G sim has given and 'No Services' from 4 days ! | |||||
Hi, My mob # [protected] (Ramakesava Reddy), who opted Airtel 4G sim[protected]U) in Bangalore. I have activated collected 4G sim in Pune, services are deactivated from Nov 9, NO solution so far. Have visited closest your store and collected new sim[protected]U) since previous sim was having defect by providing req docs. Since 4 days, i am not getting any resolution from customer care even after spending minimum 30 mins in every attempt. Employee Praveen Kumar (floor manager, who has been addressed my call at Nov 12th around 9 PM) was given irresponsible answers which was unacceptable. How SLA works when there is a mistake in your service? Why fault 4G sim has given to customer? In this situation, why can't you guys solve issue at early stage to enable services? Please clarify my issue ASAP ! Regards, Ram Was this information helpful? | |||||
Dec 21, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Nov 13, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 13 November 2016. We are keen to resolve your concern; however, we will require your alternate contact number to resolve it effectively. We look forward to receive the required details. Regards, Akanksha Singh airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Nov 20, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 13 November 2016. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at [protected]@in.airtel.com Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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Regards,
Ram