I am a practicing Advocate in Nashik. My Airtel Fiber connection experienced a total blackout for three days due to a cut cable since 14/05/2026 until 16/05/2026. Despite raising immediate priority complaints via the Airtel App, the 121 helpline, a physical visit to the Mumbai Naka branch, and escalating to the Nodal Officer, Airtel failed to dispatch a technician to resolve the issue, severely paralyzing my law office operations for 3 continous days.
Due to Airtel's complete systemic failure, I was forced to hire a private, third-party technician to splice the cable and restore my internet, paying Rs. 600/- out of pocket.
Shockingly, while the private technician was doing the repair, the assigned Airtel technician finally arrived during office lunch hours on 16/05/2026. When asked to wait only 10 minutes to complete my lunch, the Airtel executive rather than fulfilling his obligation & responsibilities, he fled the site without inspecting the line or providing any assistance. The third party agency resolved my issue. After fleeing, Airtel fraudulently closed my complaint ticket as "Resolved" without my consent and without obtaining any resolution OTP from me.
This constitutes a gross deficiency in service, manipulation of internal metrics, and an unfair trade practice, causing me severe professional loss, mental agony, and financial damage.
Relief Sought:
i. Immediate refund/reimbursement of Rs. 600/- to be given to me which I paid to the private technician.
ii. Pro-rata waiver/credit for the 3 days of internet downtime to my prepaid plan.
iii. Compensation of Rs. 5, 000/- for the mental agony, harassment, and severe professional loss caused to my legal practice of said period of 3 days.
iv. Strict disciplinary action against the ground technician and team leader for fraudulent ticket closure without customer OTP/consent.
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