Airtel — Deficiency in service - Payment updated lately and charges levied -Contact no.[protected] & others

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Chennai, Tamil Nadu

For the month of January 2015, we had remitted the payment on 2nd Feb 2015 and the cheque was cleared on 5th Feb 2015. However it took us more than 30 days of followup with email correspondence and over phone and later after a long time, the credit was reflected. However instead of ensuring they offer discount for the delay at their end they rather charged late fee and related charges on the same. Even today, the issue is still not sorted out for the extra charges levied by them and customer care is showing helplessness as this is a corporate account and will not be addressed by them. I would suggest a strong action is taken and all the charges with additional waiver is carried out at the earliest. Regards V.S.Kothari Finserve