Airtel — Delay in airtel HD+ STB activation

Address:

Gurgaon, Haryana

My complaint is regarding long delay in my airtel HD+ STB's activation. Customer ID- [protected] New HD+ STB was installed on 6th May at 11AM and I was told that the connection would activate in half an hour max. Its close to 2 days now and in the last call I received from airtel on 7th May, I have been told that it can take 48 hours more. My issue here is that whatever root cause of swapping or incorrect codes was found on the second day should have been found on first day only. As of 6th May I was told that this issue would be fixed till 12 noon on 7th May. But on 7th I have been given this new deadline of 48 hours. 3 days time for activating any service is totally absurd. Moreover, I think upon completion of these 48 hours I'd be given a new timeline again. Most importantly why was this issue not found and fixed on 6th May itself??? Nishi