Airtel — Delay in deactivation & penalty for their delay

Address:

Bangalore, Karnataka

Dear Sir, Myself Jayakumar from Bangalore, I am facing deactivation issue for 4G LTE number [protected]. I have given a request to convert this connection from post-paid to pre-paid on 21st May by paying all the dues till that time. I have been told that it will be done within 48 hours, but they never did that on time. They were ignoring my calls and mails with the clear intention to delay the closure. After many follow-ups via mails and calls, they finally did so on 1st of June. I thought the whole issue got resolved and I was not using this connection since then. Now for the past 5 days, Airtel billing department is calling and harassing me to pay the balance due for the rest 10 days on the same number. How am I responsible for the delay on their side??? I am fed up with the whole issue. I would request you take a swift action against Airtel. Regards, Jayakumar