[Resolved] Airtel — Delay in getting new broadband connection

rajdeep77

from Bengaluru, Karnataka

Address:

560012

Hi,

I am trying to get a new broadband connection in my apartment.

Now here is my problem.From the last many days you guys are not able to reply to my single question."WILL YOU BE ABLE TO PROVIDE ME A CONNECTION WITHIN ONE WEEK.YES OR NO".

i am getting different reply from different person.

What the call center executive is telling me:
we have taken your request and we have forwarded it to the technical team for feasibility check.Next day they told me Feasibility is there Please go ahead and submit the document.When asked if the connection can be done within one week they cannot reply and tell the same thing again & again like a broken record.

What the Technical person is telling me:

A technical person from number 7XXXXXXXXX called me at first he told me as the DP switch is not available so they have to get a new one and it will take one or two months for the connection, but he is not sure he will check and confirm.after that he is not picking my call anymore.

Here comes the most important one, What the Nearest Airtel outlet is telling me:

When i explained them the issue they made a few phone calls here and there after that they connected me to the technical person of the area who asked me various questions like how nay flats in apartment, how many families living there etc.Then the outlet person told me look if you only take 999 plan then only they will process the connection & they will do it within one week itself.I asked them what is the problem with the 750 or 760 plan that i have chosen.He is telling me that is not possible.

This is utter non-sense.So the whole matter boils down to the inside fact that as i was going for 750 plan so you guys were not entertaining my query and if the plan is 999 then how come you can do that immediately within one week!!!

It looks very shameful that depending on the plan amount you are discriminating & the lower plan you guys are not entertaining.If this is your strategy then you guys should come up openly and announce it without hiding behind these silly reasons and keeping the customer on hold for so long.

Please inform me IMMEDIATELY one very simple option "WILL YOU BE ABLE TO GIVE ME THE CONNECTION WITHIN ONE WEEK OR NOT?"

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May 13, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 6 February 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com

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Feb 13, 2017

Updated by rajdeep77 What resolution you have given me is that after almost one month of query & almost one month of different people calling from airtel and some telling connection can be given while some telling connection cant be given finally you told me that you cant give the connection.Thank God i didnot submit any document and pay you any amount prior to that when your sales executives had asked me to do so even without checking the proper feasibility.Horrible experience comes to an end!!