[Resolved] Airtel — Delay in getting the broadband connection

gopi226

Address:	560066
Website:	airtel

I have ordered a broadband connection on 04.12.2016. The referrence number is TBLR7276342. Its the 4th day and still there is no call or confirmation sms regarding when i will get the broadband connection. I called the customer care and they asked me to send a mail to airtel generic id [protected]@airtel.com. Once i dropped a mail, i received a reply like this

Dear Customer,

Thank you for writing to us.

Please note, due to some unavoidable circumstances, there will be delay in our response. We will try
and respond to you within 2 days.

We appreciate your patience.

Warm Regards

Team Airtel

Dear Airtel, Why there is so much time needed to process a request. You are sending your representatives in an hour to collect documents or payment. But why the same speed is not reflected in the service? I am requesting you to provide the broadband as soon as possible.

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Jan 15, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 7 December 2016

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com
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