Airtel — Delay in installation from Airtel

I book new Airtel wi-fi and DTH no 08/04/2025. Then wi-fi expert name mo amir khan ([protected] & [protected]) call me and said that u have to pay advance payment 2500/- . and then I will send installation ( service engineer) name Aman Kumar Pandey ([protected] & [protected]) in 4 hours. after completing 4 hours I call mo amir khan ([protected] & [protected]) to tell him no one came for installation. then he said that I spoke with service engineer and he will come to you at 19:30 . but no one come. then I call him again and told him that no one come and no one contact me regarding installation. Then he said that I will send service engineer next day in the morning.
Next day, I call him MO Aamir Khan and tell him that please send installation team, he said I will send installation team 10:30 morning, but no one come till 12 o'clock. Then I call him again and said that please refund my money. He said I will send installation team in 1 1/2 hour. And said please trust me, I will send installation team as soon as possible.

Till now, I have call around 60 to 80 times and Now time is 8:45 PM. No one come for installation and said that they will come in next day morning.
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