[Resolved] Airtel — Delay in migration from prepaid to postpaid

Harsh Mapara

from Mumbai, Maharashtra

Address:	Coimbatore, Tamil Nadu, 641004
Website:	airtel.in

I had requested for migration from Prepaid([protected]) to Postpaid for my existing airtel connection on Feb 16 2017. Post which documents were collected from me and the initial payment was done online for the processing. Even after 5 days my request has not been processed. I got calls from them several times asking for confirmation of document submission and reference number for verification. But till date I neither had their representative coming in for verification nor any update about migration. When I tried to complain on their web portal no complain got registered. Need a proper response for my request of migration else its a waste if no proper service is provided even after payment is done.

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Apr 1, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 22 February 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd

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