[Resolved] Airtel — Delay in new Broadband Connection

RahulSharma115

Address:

Pune, Maharashtra

I had booked a new broadband connection online from airtel's website in Pune with CAF Number ONPUNE[protected]. It has been two weeks and my documents for verification are yet to be collected. I have already paid the booking amount of INR 500/-. Whenever contacted, airtel executives promise that the documents will be collected in 24 hours but it never happens. I had also lodged a complaint 43513514 but the situation remains as it is. If airtel is taking this much time in only documents collection, I wonder how much time you guys will take during installation. Please let me know when the problem would be resolved. I need a connection on immediate basis. If airtel is not able to provide the connection, please let me know. I will go ahead with some other service provider. This is the second time it is happeing to me. Thanks Rahul Sharma +91-[protected]

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Aug 14, 2020

Complaint marked as Resolved

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Comments

Mangal Laguri

from Mumbai, Maharashtra

To Rahul:

1. Write you complaint to airtel customer care at [protected]@in.airtel.com referring you complaint number and demand reasons for the delay.
2, If you complaint is not resolved, escalate the issue at nodal officer (of your region) level along with your complaint number and correspondence with the customer care

Mangal

RahulSharma115

Hi

I did write to them a number of times. Even wrote to Nodal Office but the problem remains as it is.

Airtel has not given any direct contact numbers for Nodal Officers anywhere. I am not able to connect with them on telephone.

Mangal Laguri

from Mumbai, Maharashtra

Mr Rahul,

It's really disturbing to know that nodal officer is not responding. here you can find details of nodal officers (circle-wise), check if you have sent email to correct email-id.

http://www.airtel.in/applications/xm/MobileNodalOfficer.jsp

Approach appellate authority/officer. Below is the link where you can find details:

http://www.airtel.in/applications/xm/MobileAppellateAuth.jsp

Mangal

To Airtel:

Why no response from Airtel representative here?

Mangal.

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Sharma,

This is with reference to your post dated 19 Feb. 2014. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

Regards,
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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