[Resolved]  Airtel — Delay in new broadband connection in bangalore

Address:

560093

Recently when i shifted my house and i was searching for a good broadband internet provider and based on my previous experience i have selected airtel broadband assuming that service will be very good and fast. But it became a nightmare to get the connection itself from the airtel. Let us see what happened till now.
I have applied for a new broadband connection on 30th march 2016. I have paid rs. 1000 online for the installation charges on the same day and sales person mr. Naveen (Mob: ) came and collected the documents and assured me that the connection will be provided within 48 hrs of time. Previous person who is staying in that house also using airtel broadband and the wiring is still inside the house and for new installation work left is only configuring the new connection and providing phone and router. I informed the same thing to the salesperson and he said that technical team will take care of it.
After two days there is no callback from anyone and i tried to call salesperson and as expected he didn't answered my call and after multiple tries finally he answered and told me that if it is not done already then it will be done in next 24hrs. I waited till next day and called up customer care. I got the same answer asking me to wait for 24hrs more.

Day 1:
Real problem started from here. As sunday came in between i called up customer care on monday and as usual they asked me to wait for 24hrs again, but i am not happy with that and asked to escalate the issue to the next level. Customer care executive(Mrs. Anjali) told me that she will get back to me after checking the exact status with the technical team and if it is not done in next 24hrs she will escalate the issue. As said she called me again and told me that some new cabling work is going on and that why it is delayed and will be done by next day.
Day 2:
As nothing happened i was waiting for the call from mrs. Anjali and she called again on the next day and asked me whether the connection is given or not and i said nothing is done and no call from technical team also. As nothing happened she told me that she is escalating the issue to the next level and i will get a call back soon.
Day 3:
Next day i called up customer care and i explained the entire situation and requested to inform mrs. Anjali. She called up in the afternoon and told me that my connection is not as the given address is wrong. I have raised the request online and filled the application form online and technical team is saying that my address is wrong. I strongly disagreed with the reason she is telling me but she said she can't help anything in that and she ensured that correct address is updated and connection will be given by next 2days. (I don't whether airtel will update the manually for a online application so that there can be some mistake in the address)
Day 4:
Got a call from mrs. Anjali saying that new connection is feasible in the address updated and connection will be given next day.
Day 5: as usual nothing happened and i was waiting for technical person call back or customer care executive but nothing happened.
Day 6: no information from anybody so i called up customer care again and this time one person attended the call and told me that my connection is not feasible and that's why there is no call back and the order is already closed and if required she will take a new request for the connection. I explained the complete situation and then she agreed to escalate the issue and surprisingly she said it is not escalated previously. Then i understood airtel customer care people are giving false information to the customers. She said i will get a call back within 24hrs to update the status.
Day 7: sunday
Day 8: no call.
Day 9 (12th april): again called the customer care to get the status, and executive as usual told me that she is escalating the case and within 48hrs i will get a resolution. I am still waiting when it will get completed.

I don't know what is meant by escalating the issue to the next level without providing any solution and i think airtel is having infinite levels to escalate.

Shame on airtel advertising that they are number one in india and not able to provide
A broadband connection in a city like bangalore and that to where the wiring is already available in the premises.
Airtel customer care is also so pathetic that nobody is concerned about the issue and simply keep on bluffing that i am taking the ownership of the issue and it will be resolved within 24hrs. Each person gives a different status of the same request. I think they won't check what is updated in the request also.

Below mentioned are the details about the new connection request.
Application number : onbanga01426795
Transaction status: successful
Transaction reference no. :[protected]
Transaction date & time : 30/03/2016 19:49:10
Payment amount (Rs.) : 1000
Paid from : credit card

Sales person name: mr. Naveen[protected]
You can see in the attached screenshot where new connection details are assigned on the second day itself by airtel.

Technical team is not doing their work and updating silly things for not doing the work on time and their managers are not bothered about what is happening.